About Broad Services
Our strength is based on the attitude of care.
The strength of Broad Services, Commercial Facilities Maintenance Melbourne is based on the attitude of care, combined with expertise, across a variety of services.
It was with this attitude in mind that Broad Services was established in early 2005 and later becoming Broad Services Australia as demand for our services stretched beyond just Victoria. We noticed a strong need in the market for a company bold enough to provide a wide range of commercial property services under one banner. Not one to shy away from the difficult, Broad Services Australia relishes the opportunity to take commercial property services to another level for their clients and sustainable long-term solutions.
Industry sectors that have strongly benefited from our services include:
- Wholesale food outlets
- Commercial Properties
- Health facilities and Hospitals
- Offices
- Retail Food Outlets
- Industrial Properties
- Schools
- Fuel Sites (WPCG accredited)
Key Personnel
We’re going to ask you to trust us with some very important services that directly affect your business. It’s important to understand who we are and why our experience makes us the smart choice for supported and independent living facility services. A diverse and wide range of experience ranging from project management to manufacturing ensures you will receive the very best knowledge, advice and service within the industry. Please select a profile to learn more.
Neil Adams
Director
For 25 years Neil has held numerous senior roles and ownership in the manufacturing and services industry.
He’s assisted in the development and production of architectural acoustic and thermal polyester insulation, timber, and glazing products for some of Australia’s leading architects and builders.
During this time, he played an integral part in the formation of PIMA (Polyester Insulation Manufacturers Assoc.) and was a foundational board member of the associated AIMA.
He currently holds Directorship in 3 companies (inc Broad Services) within the commercial facilities industry and is best known for his highly practical approach to organisational governance, product development, and service delivery.
Benn King
General Manager
Benn is no stranger to large projects. Directly managing multiple teams of tradespeople on projects such as Crown Casino refurbishments, Rod Laver Arena upgrade, RSL Lifecare renovations, and various aged care painting projects.
His 15 years of experience have set the tone for his development. He currently holds the position of General Manager.
Zoe Mackelvie
Operations Manager
Having completed her Bachelor of Business (Administration) & Master of Business, Zoe has a strong focus on service planning, coordination, and customer service.
Zoe’s well accustomed to operating the Careforce Group’s cloud-based job management system and is constantly ensuring all ‘behind-the-scenes functions are well maintained and running smoothly.
She currently manages operations at Broad Services.
Nabih Elbazi
Contract Manager
This is the second stint Nabih has done with Broad Services.
Nabih started with us some years ago, then went away to further his studies in which he now has completed Certificate 4 in Building and Construction.
The title jack of all trades has never been more true with Nabih also being a qualified painter, software developer, and logistics manager.
Nabih is no stranger to hard work! ( he barracks for the Hawks ) In his spare time, he renovates properties which helps hone his knowledge and technical skill set.
Joel Adams
Accounts
Joel is a highly motivated accounts guru! Playing a pivotal part of the Broad Services team for the last 6 years.
Joel is highly personable and happy to assist with any account /credit issues.
In addition to that he prides himself on building great repour with new and existing customers alike.
Ben Eckersley
Contract Manager
Since Ben has started with Broad Services his can-do attitude has seen him progress from a Maintenance all-rounder to a Contract Manager. Ben’s strengths include his willingness to take on extra study to gain more industry knowledge and share with peers/staff alike. He has exceptional communication skills and is always happy to get his hands dirty and lead by example.
It has been a pleasure witnessing Ben’s growth over the past decade and we are definitely looking forward to being witness to his future successes with Careforce Group.
Neil Adams
Director
For 25 years Neil has held numerous senior roles and ownership in the manufacturing and services industry.
He’s assisted in the development and production of architectural acoustic and thermal polyester insulation, timber and glazing products for some of Australia’s leading architects and builders.
During this time, he played an integral part in the formation of PIMA (Polyester Insulation Manufacturers Assoc.) and foundational board member of the associated AIMA.
He currently holds Directorship in 3 companies (inc Broad Services) within the commercial facilities industry and is best known for his highly practical approach to organisational governance, product development and service delivery.
Benn King
General Manager
Benn is no stranger to large projects. Directly managing multiple teams of tradespeople on projects such as Crown Casino refurbishments, Rod Laver Arena upgrade, RSL Lifecare renovations, and various aged care painting projects.
His 15 years of experience have set the tone for his development. He currently holds the position of General Manager.
Zoe Mackelvie
Operations Manager
Having completed her Bachelor of Business (Administration) & Master of Business, Zoe has a strong focus on service planning, coordination, and customer service.
Zoe’s well accustomed to operating the Careforce Group’s cloud-based job management system and is constantly ensuring all ‘behind-the-scenes functions are well maintained and running smoothly.
She currently manages operations at Broad Services.
Nabih Elbazi
Contract Manager
This is the second stint Nabih has done with Broad Services.
Nabih started with us some years ago, then went away to further his studies in which he know has completed certificate 4 in Building & Construction.
The title jack of all trades has never been more true with Nabih also being a qualified painter, software developer & a logistics manager.
Nabih is no stranger to hard work! ( he barracks for the Hawks ) In his spare time, he renovates properties which helps hone his knowledge and technical skill set.
Joel Adams
Accounts
Joel is a highly motivated accounts guru! Playing a pivotal part of the Broad Services team for the last 6 years.
Joel is highly personable and happy to assist with any account /credit issues.
In addition to that he prides himself on building great repour with new and existing customers alike.
Ben Eckersley
Contract Manager
Since Ben has started with Broad Services his can-do attitude has seen him progress from a Maintenance all-rounder to a Contract Manager. Ben’s strengths include his willingness to take on extra study to gain more industry knowledge and share with peers/staff alike. He has exceptional communication skills and is always happy to get his hands dirty and lead by example.
It has been a pleasure witnessing Ben’s growth over the past decade and we are definitely looking forward to being witness to his future successes with Broad Services.
Outstanding property service is driven by outstanding people.
We understand that no matter how much technology advances in this industry (and we have advanced rapidly with it), people with great skills and a strong attitude of care will be needed to provide the service. We adopt a strategic recruitment process to hire qualified and experienced staff and engage suitable and screened sub-contractors. This combination enable us to scale our workforce according to demand which currently carries out over 8000 jobs per year. This focus on the quality and development of mutually beneficial relationships is one of the leading drivers to our success.
Keeping these relationships strong means keeping people safe. All our staff undertake a detailed safety induction course including First Aid level 2, and have access to tablet technology in every service vehicle with up-to-date safety documentation managed by our cloud based systems. Our advanced operating system also possesses the following unique advantages.
Job safety analysis for every job.
A technician cannot proceed with a daily task until a job safety analysis has been completed. The system will remain locked until the assessment is carried out which is an excellent safety control measure to ensure staff and public safety.
Closer administration and field connection.
Our technology enables a staff member to video call the appropriate manager in the office to ‘walk through’ any unforeseen issues requiring direction onsite. This has been an excellent advancement of ours to lower unnecessary site visits for minor issues.
Fast and easy information transfer.
Strong communication systems are vital when delivering services to multiple sites. Our system enables clients to send photos, videos or text and have it in the hands of the appropriate technician within minutes. This approach ensure the right person is sent the first time.
Reporting.
Most of our clients require more than a simple invoice after the works have been completed. There is often onsite documents or photos of completed works required when submitting the invoice. This can be an administration nightmare for some but with Broad Services cloud based system, it is a simple process.
So give us a call on.
1300 456 511
For a free assessment and quote and get your building back to top condition.